Each one who calls the tech support number is desirous to speak to a true particular person right away. Not a soul hopes to really need to bounce through a maze of thoughts in hopes of basically staying set in a very que to speak to an actual individual!
People brokers Doing the job towards Telus Advantages, in lieu of preserving the aged loyal customers they make them disappear to search for other service provider
@Oleginza Wrote: I named Telus CS at 8.55AM Mountain time they usually hanged up on me, saying that I need to phone in the course of "typical office hrs". Is this for true?
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As for loyalty, there is absolutely no such thing anymore. Experiencing a similar thing with my Telus residence services. I’m performed with them constantly expanding my agreement pricing. Going again to Shaw when my contract runs out.
I was not telling but hoping to talk to him yet he got mad and hung up. This is certainly ridiculous and extremely Awful customer service. I are going to be pulling my two traces from Telus . If This can be the customer service buyers are receiving from your reps than you might want to source it somewhere else. I are with Telus for approximately 14 yrs and It is rather unfortunate that it has come to this . Taking a look at these threads and comments still left by others it seems I'm not the only real one particular.
following the agent overview my account he explained I am unable to offer you a deal or credits such as you have now along with your exiting account, so i just gave up and hangup the cellular phone.
I had to contact CS now with Chat as well as Division I would like to talk to is only offered by phone. The CS on Chat arranged a contact back at an agreed upon time slot. When that Section called me afterwards I got every little thing sorted out.
so i called the customer server (Jane) to unravel The problem after describing the situation and what It can be occur, The agent just facet with her partner and she or he lied about the credits and discount rates they removed from my account to be a faithful customer with Telus and she or he reported the credits expired and now not offered, she Consider I am Silly, Should the price reduction has expired i need to begin to see the expiration date on my Invoice like i see on house service Monthly bill.
In the coming weeks and months, we will be Telus customer service working to broaden the goods and services supported, so continue to keep checking back again for updates.
The TELUS team acknowledges that our perform spans lots of Territories and Treaty parts and we are grateful for the traditional Expertise Keepers and Elders that are with us right now, individuals who have long gone right before us and the youth that inspire us.
My expert is a VERY client guy. He taught me how to fix my challenge in quite a few straightforward actions. What’s additional, he guided me through just about every stage, occasionally greater than when. I'm really grateful!
I had some minimal problems but I'd absolutely no clue how to fix them. Then, my co-employee advised me of your respective service. Your workforce were extremely affected individual and valuable! Owing to all of them!
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